Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.
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Customer Care Representatives should possess fantastic interpersonal skills and enjoy assisting others. Staying calm under pressure and having wonderful customer service skills are also important. Have excellent communicators both orally and in writing.